General
Q: How do I add nicknames to my accounts?
Desktop: Go to Tools → Settings → Accounts. Click the pencil next to the account to edit it.
Mobile: This feature is available on the desktop version of digital banking.
Q: How do I change my password?
Desktop: Go to Tools → Settings → Security.
Mobile: Log into the app. Go to More → Settings → Security.
Q: How do I download the NuMark Credit Union Mobile App?
Choose your respective app store for your device and download the app.
Q: How do I hide accounts?
Desktop: Go to Tools → Settings → Accounts. Click the pencil next to the account to edit it.
Mobile: This feature is available on the desktop version of digital banking.
Q: I am able to log in but need more help. What do I do?
Please use the “Secure Message” feature to send our team a secure message. We will handle each case in the order received and can distribute these throughout our organization to respond as quickly as possible. This saves you time waiting for a representative on the phone, and gets your issue resolved in a more efficient manner.
Desktop: Chose Tools → Secure Messages.
Mobile: Log into the app. Choose More → Tools → Secure Messages.
Q: I can see accounts I never saw before!
Our legacy digital banking platform was member number based, meaning without staff intervention, you could only see the shares and loans under the member number you used to log in. Some members had multiple digital banking profiles as a result. The new system is SSN based. This means that a member should see all accounts their SSN is tied to as an account owner.
Here’s an example. Mel is the primary owner of a joint account with her spouse. Mel and her spouse are joint owners of her child’s account. Mel is the joint owner of her mom’s account. When Mel logs into digital banking, Mel will see all of those accounts. When Mel’s spouse logs in using his credentials, he will only see the joint account with Mel and the joint account with her child, not the account with Mel’s mom, because he isn’t an owner of that account.
Q: I want to share access with my parent, child, bookkeeper, etc.
It is important to understand that when you give another person access to your account through online and mobile banking, you are responsible for the actions they take. That said, there are times you may want to share access.
Desktop: Go to Tools → Settings → Shared Access. Add the user, then set their permissions. The user will receive an email inviting them to create credentials for the account. You can remove their access at anytime through the same path.
Mobile: This feature is not available through mobile.
