What Is a Credit Union?

“My experience with my favorite employee of Warrenville, Danielle N., is always pleasant, punctual, and very professional with a smile. And I dont know where she shops but she has the classiest professional style I’ve seen.”

Travis L.

Had a great experience with Cathy. She was very helpful and informative. She took her time to explain what we needed to do and assisted us in doing so.

Julie D.

I had great experience with NuMark. Bria was amazing very knowledgeable and helpful!

Jacqueline D.

Amanda and her team are the best, they always give my family and myself excellent customer service and support. Amanda goes above and beyond to ensure everyone is taken care of and greeted with a smile. Go see the team at Countryside for all your financial needs!! They will not disappoint 🙂

Annette B.

If you’re ever in need of a credit union in Bridgeport in Chicago, I highly recommend NuMark. Specifically, go see Minerva. She awesome. Personable, courteous and comes to know each of her members personally. Honestly, you won’t go wrong seeing ANY of the agents at NuMark.

Susan O.

I was able to purchase my 2025 Nissan Kicks a month ago today. The customer service from Yareli Perez was exceptional, engaging and very thorough. She made the process effortless and was there very step of the way as I made the decision to have an auto loan which I hadn’t had in over 10 years. I appreciate her and her boss Sandra professionalism. What was a stressful experience with the dealership, NuMark eased my concerns once I got approved with a much lower interest rate. I highly recommend them form your loan needs. Thank you again Yareli for being a consistent and honest point of contact. 👏🏾👏🏾😊👏🏾👏🏾

David N.

You hear people say: “it’s not what you know, it’s who you know”. And let me tell you, Susan is for sure someone you want to know. From the first call, she focused on understanding who I am, what my needs are, and more important how to get to fulfilling my set goals in my process. So here is what I know: Yes, most financial organizations will work with the information you provide them, and all will come pretty close in what they offer (trust me on this, as I shopped around to multiple lenders); but what brought me to the closing table was, attention to details as they pertained to my situation. And for Susan, I was not a number. Can’t say enough how important that is in this world of cookie cutter business models we live in. Thank you, Susan, @NuMark for making this process easy, fast and professional. 

Bo M.

In 2023 my spouse and I decided to look for and purchase a town home and sell our long-time family home in Tinley Park.  I met Susan in August 2023.  I shared our plan to (1) first purchase our town home and then (2) sell our Tinley Park home- in that order.

Susan explained the mortgage loan options and the financial details I would need to present to her to initiate the mortgage pre-approval process. Our pre-approval was approved. Susan updated the pre-approval loan amount and renewed our pre-approvals as we looked for our town home.  When I had questions, Susan quickly replied to my calls and text messages.

When our purchase offer was accepted Susan went to work on getting our mortgage loan approved. The day before our close date, there were some details that had not been resolved. We were in danger of not purchasing our forever home. Susan was on a weekend family vacation. I sent Susan a text. Susan took charge. She was able to get the issues resolved in time for our loan to be approved.

Susan guided us and the title company (in person) with additional loan issues on our closing date. Due to Susan’s diligent and determined efforts, step by step, our NuMark mortgage loan was approved, and we moved into our forever home.  Susan also guided us on how we could pay off our NuMark loan early- saving 1000s of dollars based on her guidance.

I have shared our story about how Susan helped us with our NuMark loan with real estate agents, other bank managers, clients, friends and family.  Susan Pfeiffer is a friendly, caring and encouraging difference maker in the loan mortgage arena. Susan Cares!

For people looking for an extraordinary loan mortgage loan process, I encourage and recommend they only call Susan Pfeiffer!

Bill F.

This review is long overdue, but relocating from Chicago to Charlotte has been anything but easy – the process of finding a home in a new city can feel overwhelming. However, working with Susan Pfeiffer made all the difference. From start to finish, she treated us as if we were her only clients, and her dedication, professionalism, and empathy stood out at every stage.

Susan’s knowledge and patience were unmatched. She took the time to educate us on every detail, ensuring we felt comfortable and confident throughout the entire process. No question was too small, and her ability to simplify complex information was truly invaluable.

Her kindness and genuine care turned what could have been a stressful experience into an absolute pleasure. Susan’s unwavering support and commitment to finding the best solutions for our needs went above and beyond our expectations.

Susan is a true asset to NuMark and exemplifies the meaning of partnership. Her dedication to her clients reflects the highest standards of service, and we feel incredibly lucky to have worked with her.

We can’t thank Susan enough for her guidance, and we highly recommend her to anyone seeking a loan officer who not only excels at their job but treats their clients like family. Working with Susan was a refreshing experience – she is truly a standout in her field!

Mario & Ebony R.

“We went to NuMark in Warrenville this morning to open a new acount. We were greeted warmly and were provided the absolute best customer service by Jimmy L., the Branch Manager. As a senior citizen new to the area, he was patient and most helpful in guiding me through the process and making me feel great. I truly appreciate his kindness and professionalism. Thank you again.”

Chris V.

Hector was very personal helping my s/o and I get a baseline of our future financial goals. He set us up with an account and went over the ins and outs of a credit union before signing anything. He has great customer service and definitely a part of the reason we chose NuMark Credit Union.

Joseph M.

“I am in the banking industry. I have been a member of NuMark CU since graduating from college. The NuMark – Warrenville branch team led by Michelle B., Jimmy L. and Danielle N. have continuously provided a high level of customer service and support for my personal and business banking matters. They exemplify the importance of a community banking culture to maximize client relationships.”

Cornell L.

“I have been a customer of the Warrenville branch, for 20 years. I was a little concerned that they might lose the personal touch when NuMark acquired NorthStar. I worried in vain. Simply put, I have experienced consistently professional, friendly services, especially from Brandi P. who shows the rare qualities of being highly efficient, as well as warm and friendly.”

Kenneth R.

“I have had a long standing history with NuMark. I have personally been working with Danielle from the Warrenville branch for years and she is wonderful! I wish more companies out there had employees like her. I’ve also worked with Sunny and Hector. Both of them I refer out to other friends and have always had great interactions with.”

Zach G.

“If you are looking for a bank that puts customers first, this is the bank for you. Cintia and the team of tellers preservered through multiple hurdles to help their new customer (me) grow personally and in business. Thank you Cintia and the Numark Warrenville Team!”

Mike G.

“I’ve done over 25 loans with NuMark since becoming a member of the Credit Union and not once have I had a bad experience or found a lower interest rate . This level of customer service has become increasingly difficult to find and for that reason alone I will continue to refer friends and family to NuMark. Crystal P. and staff at the Tinley Park branch have gone above and beyond to follow up and follow through for me time and time again.

Very highly recommended”

Christopher R.

“We have been banking at NuMark for 25 years. We have had many services through NuMark. When we need a loan, it’s the only place we would go. Everyone is very friendly and they make you feel like family whenever we go in.”

Laura L.

“If anyone wants to experience small-town banking, then they need to visit the Sublette branch of NuMark Credit Union. All of the employees are more than willing to help with all of our transactions! Their friendly smiles are always a blessing to see when you walk into a financial institution!”

Donald A.

“SUBLETTE branch has always been friendly, personable & kind! Kudos to all of the staff for great customer service.”

Jenny T.

“NuMark Credit Union in our small town of Sublette is ABSOLUTELY AMAZING! They greet you with a friendly smile and are always there to help!”

Brenda W.

Great service! I got an auto loan with them. Esmeralda made the process quick and easy.

Emmanuel R.

I haven’t financed a car in over 10 years. I was told to try a credit union because they have better rates than dealerships. I called on a Saturday and the only person who returned my call was Alice Mayfield-Nelson. She was very knowledgeable, returned my calls in a timely manner, and walked me through everything I had to complete on my end (made me feel comfortable and no question was a dumb question). Amazing customer service is hard to find nowadays. I will be referring all my family and friends to this location. Thank you again so much Alice for all your help and I look forward to speaking with you in the future.

Kayla C.

Janette from the call center is amazing! Exceptional customer service. love NuMark always there to help!

Pamela R.

Tannia is hands down the best! She took the time to listen patiently and made me feel truly cared for. It’s rare to find customer service like hers she genuinely cares about her members.

Mei L.

Great service! I got an Auto Loan with them. Esmeralda made the process quick and easy!

Emmanuel R.

Ashley at NuMark Credit Union was great to work with. She was professional, responsive, and really took the time to explain everything clearly throughout the auto loan process. Even though I ended up financing elsewhere, she stayed helpful and supportive the entire time. You can tell she genuinely cares about helping her clients and making the process smooth. I’d definitely recommend reaching out to her if you’re looking for financing — she did an awesome job.

Mario O.

I don’t normally write online reviews, but the people who work at the Bridgeport location are really rare and special. Most notably Sandra Palma. She helped me navigate through complex issues and did so with patience and a pure heart. I really can’t thank them enough for helping us out of a bad situation, more than once! The level of support is something I’d expect from family and friends. I would recommend this location for anything loan related. Ask for her and you’ll see what I mean!!

Terrence M.

Tannia was extremely helpful and patient. She really listened to me, stayed attentive the entire time, and genuinely cared about making sure my needs were met. Excellent very very helpful person.

Zuleika P.

Susan was our loan officer for purchasing our first home. This woman preformed miracles. She’s exactly who you want on your team! I could not recommend her more!!! Thank you again Susan and NuMark!

Samantha B.

Taylor is an awesome web savvy helpful agents efficient fast and productive. I hope you get her in customer service.

Thomas P.

“Sublette’s NuMark Credit Union is the best when it comes to helping us to with everything from online banking or our new debit card to putting $$ in a CD! We still have the small town atmosphere and hospitality at Sublette too! Of course our favorite at Sublette NuMark is Katie L. 😊 with Annette B. as a close second😊but whether it’s those two helping you out or Kate, Carmella or Nick they are all there to help get your banking done😃”

Kim L.

Tannia is hands down the best! She took the time to listen patiently and made me feel truly cared for. It’s rare to find customer service like hers she genuinely cares about her members.

Mei L.

Janette from the call center is amazing exceptional customer service love NuMark always there to help.

Pamela R.

I haven’t financed a car in over 10 years. I was told to try a credit union because they have better rates than dealerships. I called on a Saturday and the person who returned my call was Alice Mayfield-Nelson. She was very knowledgeable, returned my calls in a timely manner, and walked me through everything I had to complete on my end (made me feel comfortable and no question was a dumb question). Amazing customer service is hard to find nowadays. I will be referring all my family and friends to this location. Thank you again so so much Alice for all your help and I look forward to speaking with you in the future.

Kayla C.

THANK YOU! Some people may think $75 is okay but with the costs of everything escalating, $75 is A BLESSING. I have always told my friends and family, this credit union is awesome. Again, thank you and the Board for your generosity.

Deborah W.

Thank you very much for the unexpected savings deposit from NuMark. It is greatly appreciated.

Hilda P.

Thank you! What a wonderful surprise! No wonder why we love our NuMark Credit Union, you ARE THE BEST!!

Fred and Donna S.

We love NuMark Credit Union! We have all of our accounts there. We use the Crest Hill branch for everything. We have our mortgage through them and have had a great experience through the whole refinance process. All the tellers are very friendly and pleasant to interact with. I recommend NuMark to everyone!

Julie C.

Had great experience with Tannia and Martha and the whole team. They help me expedite the payoff of a loan and get the title transferred super-fast.

Eric M.

“I’ve been a member at the Bridgeport Branch for over 20 years. In those 20 years, I’ve come in contact with a worker there by the name of Lauren. Her customer service skills are beyond measures. She’s also cheerful, polite, positive and over all she’s an outstanding person. She’s very helpful and makes my experience with the bank amazing.”

Ankwanique H.

“First, I have to say moving to NuMark CU was such a great decision. Second, I worked with Amanda with some refinancing. She was knowledgeable, professional, very helpful and helped me save money. Thank you Amanda!”

Barbie D.

“I had the pleasure of working with Amanda F. and I can’t speak highly enough about her exceptional service. Amanda was not only super helpful but also incredibly friendly throughout the entire process. Her attention to detail and thoroughness ensured that all my needs were met with precision. It’s rare to encounter someone so dedicated to customer satisfaction. Kudos to Amanda for making my experience seamless and enjoyable! Highly recommend her expertise.”

Baltazar M.

“I came In looking for some financial help and inquired about a personal loan. Amanda was knowledgeable, down to earth , and helped me get the funds I needed in a quick turnaround time. Amanda is definitely the woman to see!”

Dashawn B.

“I’m a non-NuMark member who called in for CD rates and rep,. Tannia, from the call center took care of me as if i was part of them. She went over services you all offer. I’m really thinking of moving my money w/ you folks. Great customer service”

Sergio D.

“Thanks to employee, Johari, for the excellent service provided me today, 01/25/24. Her professionalism, patience and ability to answer questions related to my insecurities with online banking put me at ease. Such a commitment to customer service is to be conmended.”

Mary Ann M.

“I called to alert the credit union of a large purchase I was about to make so that my card wouldn’t be blocked for fraud. Johari, the call center rep., was very quick and courteous to help me. He made a note on my account to make sure transaction was not declined. Transaction went through smoothly!

I’ve been with NuMark for over 22 years and still love their service!”

Elsa C.

“Christian who works in the call center department is very polite and helpful. He even cross sold a line of business credit to me …. I really had no idea about the offer until he told me about it!”

Sharice H.

“I called to know more about auto loan rates and Tannia from the call center helped me to understand and answered all of the questions that I had. Her customer service was excellent! I would definitely recommend to my friends and family!!”

Gabriela

“I called the call center at NuMark Credit Union and spoke to Christian. He was very polite and knowledgeable about the services offered at the credit union. He gave me options on how to proceed in getting cash from another state where NuMark doesn’t have branches. He also informed me of other services that might be of help to me.. Thank you, Christian, for all your help!”

Sivia G.

“The best banking team in the entire Chicago-land area. From the front desk to the intelligent and kind Bankers, Felicia, Lauren, Amanda, Steven and the rest of the team, especially Faviola. She has helped me many times when I was in a jam. I will be a member of the Countryside branch for life.”

Abel Q.

“I love this credit union! Everyone is so nice and personable. Additionally, they are always ready to answer questions and work through any issues I have. If you’re looking for a credit union, definitely bank with Numark!”

Moe S.

“I’ve been with NuMark for over 10 years now, and honestly, I can’t explain how much they’ve helped me out! From personal loans to financing my vehicle, it’s great to finally find people who really want to help individuals! Thanks NuMark! I’m highly appreciative!”

Charlie B.

“I have been a member of this credit union in Bridgeport for 30 years. It has changed owners a couple of times but the staff has mostly remained the same. And they are all great, super helpful and friendly. It’s like I have my own personal bankers…I love it here. I have a business and personal account, have taken loans out, pretty much done it all. I also have been a member at a couple different banks and have closed those accounts because they don’t hold a candle to the personal touch and great rates I get at NuMark Credit Union.”

Jason C.

“Numark Credit Union Aurora…..Bravo!
Brianda, one of your specialists, was brilliant yesterday when she helped me with numerous concerns
Brianda went above and beyond any and all expectations
Brianda is like a “junk yard dog”. She does not STOP until she has asked every question and researched every option available
Brianda also sent me a text message (after business hours) to inform me that she solved one of my concerns
Brianda is an incredible asset to your office and WELCOME……YOU MADE ME FEEL LIKE FAMILY!!”

Patricia H.

“I just bought a car. Hector at the Aurora branch was very helpful. He made it all very easy!!”

John S.

“I have been a member of NuMark credit union for many years. Their commitment to service and the attention to detail has always been exceptional. Bria Jackson is very professional and a joy to work with.”

Paulie P.

“I just wanted to say I am very happy to be a customer of NuMark, the Aurora Branch on East New York St. I would especially like to thank Miss. Bria for her excellent and professional expertise and for going above and beyond with her service! She is always very polite and very friendly!! I absolutely feel like I’m not just a customer, but am family to the branch. I am always taken care of! Once again… Thank you very much for the servise and help Miss. Bria!”

Jose M.

“The tellers here are the best part of the credit union. Always ready to help and always doing their best to make your banking experience a good one.”

Mark E.

“Extremely helpful and informative. Every time I visit, I am always greeted with a warm welcome from Bria and the rest of the staff at the Aurora location. Easy to work with for all of your financial needs. Highly recommended”

Bryan S.

“I was referred by Adam K. in their New Lenox branch last year to sign up for a Business Account. He let me know the items I needed to bring to be prepared for my visit. Once I was there, everything was smooth sailing from that point on. Highly recommend! Thanks a bunch, Adam!”

Agnes B.

“I’m here to give a shout out to NuMark Credit Union in Sublette, IL. Katie, Annette, Kate, Nick and Carmella always go above and beyond helping with anything that may arise and they always do it with a smile! We’ve been customers with the bank for over 25 years and would never think about leaving.”

Dee H.

“Blanca helped me get a loan for my car. She was very nice & made it an easy process. I recommend her!!”

Hailey V.

“Me and my daughter got a loan from NuMark. Blanca helped us. She was so helpful and professional the entire time and made the process so easy. Thinking of getting a new loan and will definitely go back with Blanca for this loan too.”

Joana R.

“I recently financed a vehicle and the entire process went very smoothly. I want to thank Financial Service Representative, Linda V., for her great professionalism with a personal touch in guiding me through the process. I also want to thank Denise for her help with opening a new account and the other banking specialists at the Plainfield NuMark Credit Union who provide great banking services. I highly reccomend their services for all your banking needs.”

GM DOCNICE

“The customer service I received from Linda V. was unparalleled. Linda and NuMark Credit Union were there for me during a difficult time and they went above and beyond. Truly felt like family. Thank you Linda and NuMark. It’s the only financial institution you will ever need.”

Sheena M.

“I got an account here at the Plainfeild branch. Emma V. and Linda V. have been great in helping with that. They always going above and beyond to better me in my transition. They also helped with a secure credit card so I can build my credit. Great job! Keep up the good work. Thank you for all your help!”

Leo M.

“I recently visited this bank branch and I must say I was pleasantly surprised by the service I received. Unlike some other banks, I didn’t feel judged or looked down upon. The staff were professional, friendly, and made me feel at ease throughout the entire process. Overall, I was very satisfied with my experience and would recommend this branch to anyone looking for a bank that values its customers.”

Jamie W.

“I’ve been with Numark Credit Union since I started working 24 years ago. They have helped me with purchasing my first home, helping with my every day needs, and supporting current purchases. Your tellers are always very nice and helpful every time I go to any of your offices. Bigger named banks are not for me. Numark Credit Union is my go to! Thank you and great job!”

Daniel P.

“NuMark, New Lenox Is a friendly, phenomenal branch. When you walk in, everybody knows you by name; It’s definitely warming. I can’t say enough good things about the whole team. When they say you’re like family, they definitely mean it. Thank you all for the outstanding service and the phenomenal knowledge. The team is always there for me. Spot on with everything! You guys are outstanding and are definitely the reason I come back.”

Mike W.

“NuMark has been a great credit union to work with. The staff here are amazing and make coming in a quick and easy process. Bria is always there for me and my family. Always ready to help with our transactiona and is quick to help with any issues or concerns we are having. She’s the reason I come in to this location for anything related to my accounts with NuMark. Her smile and small talk always makes me smile and she is very professional about her work.”

Andrew S.

“Getting an auto loan here was seamless. My representative was on top of everything and I highly recommend her. I got my prequalication within the hour. She also presented me a platinum warranty for the vehicle I eventually bought so that if something did go wrong, I could pretty much take it anywhere. The price was very good compared to others. Another neat perk NuMark has is that 6 months down the road if rates have gone down, you can check to see if you qualify for the lower rate; If you do, then your payment will be decreased! Overall experience was exceptional!”

Mike P.

“Went in to the branch today to ask about opening an account. Everyone was smiling and made me feel very welcome from start to finish. I would recommend friends and family to do business with this local company!”

Alexis C.

“I worked with Mateo. Very pleasant and knowledgeable. He helped me handle a fraudulent charge. It was wonderful working with someone who was eager to help. Thank you!”

Cyndi K.

“I just wanted to give a shout out to the Numark Credit Union Joliet branch. The team/tellers there go above and beyond to answer all my questions; they are extremely knowledgeable and were very helpful when I moved out of state and they explained how share branching works and what ATM I should use and where to find them. Thank you”

Cherrie V.

“Stopped by the Joliet branch to inquire about a loan. Angela was very kind, helpful, and knowledgeable! She answered all of my questions. I will definitely be reaching back out to her moving forward.”

Jazmin

“Been a member for over 20 years for a reason. Drive-in is always friendly and efficient. Flawless direct deposits, great rate on car AND personal loans, and a convenient location makes it the perfect fit for me and my family.”

Todd R.

“Have been a member for years at the Crest Hill location. Jennifer E. recently helped me open up a Money Market account, High Yield Checking, and CDs to maximize my savings/earnings. The staff have always been great with answering my questions. Christian at the call center helped when I needed to make a large purchase with my debit/credit card. Great customer service.”

Erika R.

“My visit to the branch began with a friendly greeting from the staff there. I did not have to wait long to be attended to and I was helped by a friendly teller named Karina. I was going in for a simple transaction but after being asked a few non-invasive questions while my transaction was being done, she was able to uncover that I was having some credit card issues. She was so helpful and genuine when informing me of a promotion they had and how it would save me some money while I paid down my balance. I will be continuing to go to this branch and recommend family and friends.”

David G.