Call or Chat with Mel!
MEL, our Member Experience Liaison, is our virtual assistant who is available 24/7 to answer your basic questions. Mel can answer a lot of questions, so you can get the info you need quickly without having to wait to speak to a representative. Of course, if Mel isn’t able to answer your question, she can direct you to a Call Center Representative during our normal business hours. Call us at 815-729-3211 to speak with Mel OR click on “Let’s talk!” to chat with Mel.
