If you are having difficulty reaching us by phone, please send an email to ask@numarkcu.org and we will get back with you.

Click here for important information regarding mask guidelines.

What do I do if I misplaced or lost my card?

If you have simply misplaced your debit card, the OFF feature allows you to temporarily stop any transaction on your card.  When you find your debit card just log back in and turn it back ON, and your card will be ready to make purchases again. If you can’t find your debit card, contact the branch at 815-729-3211 or after hours at 888-918-7868 and report your card lost/stolen to receive a new debit card.

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