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NuMark Credit Union Partners with MANTL to Digitize its In-Branch and Online Account Opening Experience

What's New

The Illinois-based credit union will overhaul its online account opening process and transform in-branch account opening across its 13-branch network for a seamless omnichannel experience.

Joliet, Ill. – Dec. 6, 2023 – NuMark Credit Union, a $770M credit union with 13 branches across Illinois, today announced a partnership with MANTL, a leading provider of account origination solutions, to overhaul its in-branch and online account opening processes. This partnership will allow NuMark Credit Union members to seamlessly open a new account on any banking channel, at any time, and demonstrates NuMark Credit Union’s commitment to providing its members with the best digital banking experience.

NuMark Credit Union will leverage MANTL for Credit Unions, an omnichannel deposit origination platform that is purpose-built for credit unions with the member experience in mind. MANTL optimizes three key aspects of the member experience at the point of origination – speed, simplicity, and security – to make the account opening experience simple for members. New applicants can originate checking, savings, CD money market and minor accounts in under three minutes and existing NuMark Credit Union members can open a new share account in under one minute.

“Member experience is our number one priority at NuMark, and partnering with MANTL is a key element in meeting our members’ needs,” said Jessica Mellen, Chief Operations Officer at NuMark Credit Union. “Innovative technology that makes things easier for our members by enhancing the digital experience is one way we can differentiate our service. We are looking forward to adding Business Account Opening in 2024.”

NuMark Credit Union will now be able to automate over 90% of application decisions, including KYC, AML, BSA, product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum.

“We are thrilled to partner with NuMark Credit Union to ensure that their superior member services extend to digital channels and its members have a seamless onboarding journey from their very first touchpoint”, said David Carlson, Head of Sales, at MANTL. “By streamlining manual tasks and eliminating back-office inefficiencies, NuMark can focus their efforts on continuing to provide a superior member experience.”

To learn more about the MANTL product, please visit: mantl.com/request-a-demo/

MANTL is a financial technology firm offering omnichannel account origination software for banks and credit unions. Consumer Deposit Origination by MANTL is among the fastest and most performant solutions on the market, empowering net-new prospects to open accounts in under three minutes, enabling existing account holders to open additional accounts with just one click, and reducing fraud by as much as 67%. Commercial Deposit Origination by MANTL is a first-of-its-kind solution that reimagines account opening for businesses of all sizes by automating up to 97% of application decisions. MANTL customers raise billions in core deposits each month. Founded in 2016, MANTL is a privately held company headquartered in New York with the backing of prominent venture capital investors. For more information, visit mantl.com.

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